Join us for our next JSM Showcase event in Sydney to learn more about Jira Service Management and how get the most out of it and other great Atlassian products.

As always, you will enjoy networking with your industry peers, great breakfast and refreshments, and of course meeting the Systemology team!

Venue details shall be sent with your registration confirmation.

Showcase presentations:

• The Atlassian Service Collection.
  Presented by Mark Edwards (Atlassian Principle Partner Solution Architect) and Jackson Barnier (Systemology Account Manager)
  This session opens with Atlassian’s new Service Collection, a unified ecosystem built to streamline service delivery across IT, HR, Finance and Operations. Mark and Jackson will show how Jira Service Management, Assets, CSM and Atlassian’s emerging AI layer now operate as a connected platform rather than standalone tools. Expect a direct look at how organisations are cutting tool sprawl, accelerating resolution time and delivering consumer-grade service experiences through smarter automation, consistent data, and fully integrated workflows.
  You’ll learn: Where the platform is heading in 2026, how to modernise legacy support models and what the shift to shared services means for your roadmap.

• JSM Journeys.
  Presented by Cael Metcalfe (Systemology Senior Consultant)
  Journeys is Atlassian’s answer to complex, multi-team processes that never fit neatly inside a single project. Cael will walk through how Journeys lets you map, visualise and orchestrate end-to-end service experiences such as onboarding, service fulfilment, procurement or incident response. You will see how teams use Journeys to expose bottlenecks, standardise pathways and bring clarity to work that previously vanished between departments.
  You’ll learn: How to design cross-team flows, how Journeys improves customer outcomes and how to operationalise work at scale without adding complexity.

• Automation Driven Playbooks in JSM.
  Presented by Josh Mustac (Systemology Senior Consultant)
  Playbooks combine procedures, automation and best practice into repeatable, guided workflows inside JSM. Josh will demonstrate how Playbooks reduce cognitive load for agents, ensure consistency across teams and automate repetitive steps that slow service down. You will see real examples of Playbooks that handle onboarding tasks, access requests, incident checks, approvals and quality controls, all without relying on tribal knowledge or manual effort.
  You’ll learn: How to build high-value Playbooks, where to apply automation for maximum leverage and how to turn inconsistent processes into predictable, measurable service operations.

• Refreshments with Q&A.
  Join us afterwards for refreshments and take the opportunity to ask questions about Atlassian products and uses to learn even more.