RESOURCES
Reports, News, Tutorials
Three governance frameworks moved in the last twelve months, and your service desk is holding the evidence for all of them. This governance briefing maps Jira Service Management (JSM) against CPS 230, the Essential Eight, and APRA's new expectations for AI governance, then sets out where the real gaps sit. Download the deck and bring it to your next risk or audit committee conversation.
Our first Systemology customer briefing webinar series launched this month with the topic - How AI agents are changing what your service desk actually does. Read more and access resources.
We had another great JSM Showcase event. Access presentations and content here.
Most healthcare organisations don’t have true control over their medical assets, they’re operating through workarounds that introduce risk, cost and inefficiency. This executive briefing outlines where those issues are building and how leading providers are moving to a more structured, unified approach using Jira Service Management Assets.
Download the briefing to see where traditional approaches fall short, the risks most teams overlook, and what a modern asset management model looks like in practice.
We had another great JSM Showcase event. Access content and presentations here.
Cloud and AI transformation is no longer optional. It is now the baseline for enterprise competitiveness.
Atlassian’s 2025 Executive Insights Report, developed in collaboration with AWS, confirms that cloud adoption is accelerating across every major business function, with AI now emerging as one of the strongest drivers of migration decisions.
The report highlights measurable outcomes already being achieved, including stronger scalability, improved reliability, faster execution, and major gains in cross functional collaboration. It also makes one message clear: organisations that delay cloud modernisation will struggle to unlock AI value, reduce inefficiency, and keep pace with market expectations.
Download the full report to see the data, the benchmarks, and the practical strategies enterprise leaders are using to turn cloud investment into real business impact.
AI is moving fast across the enterprise, yet most organisations struggle to turn interest into meaningful adoption. The challenge is rarely the technology itself. It is trust, culture, governance, and a lack of clear executive direction.
In An Executive’s Guide to AI-Powered Teamwork, Atlassian lays out a practical leadership framework for implementing generative AI in a way that drives measurable impact. The guide focuses on building trust through strong security controls, removing cultural and technical barriers early, prioritising high ROI use cases, and setting clear targets to ensure adoption delivers outcomes.
A key enabler highlighted in the report is Rovo. By securely connecting knowledge across Atlassian platforms and other SaaS applications, Rovo allows teams to access relevant information instantly while maintaining enterprise-grade security. The result is faster decision-making, reduced context switching, and improved collaboration at scale.
For leaders serious about moving beyond AI experimentation and into structured, responsible deployment, this guide provides a practical blueprint.
Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...
Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...
We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...
We had another great JSM Showcase event. Access content here.
We had another great JSM Showcase event. Access content here.
This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...
Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....
We had another great JSM Showcase event on 19 February 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: The Atlassian System of Work – how you can unlock its value. Rovo and Atlassian Intelligence...
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...