Services
Consulting & Project Services
We provide consulting and project services for solutions that deliver service management and business process automation. Consulting services can address the early stages of a project, such as business process redesign to establish a statement of work for the configuration and implementation of a solution.
Our consultants all carry relevant industry and technical certifications including ITIL, SAFe and more.
Projects can be delivered as a fixed price turnkey engagement, or hourly rate, or even as a blended team with the client. We are flexible and will consider any arrangement that our clients prefer.
Our team is located in Sydney Australia and we do not use contractors or off-shoring to ensure we deliver the highest quality outcomes to our clients.
✔ Certified and experienced consultants
✔ Flexible project engagements
✔ Australian based team
Support
We provide ongoing support for all our delivered project solutions via a range of flexible options including full managed service, prepaid support packs and pay as you go.
✔ Flexible ongoing support
✔ Optional full managed service
✔ Prepaid support packs with no expiry date
✔ Australian based support team - talk to local humans
Atlassian Services
Systemology is a leading Atlassian Platinum partner providing a full suite of services for companies using Atlassian products that includes license sales and renewal, training, support, design, configuration and projects.
✔ License sales, renewals, and proactive license management
✔ Atlassian University training for as few as 2 people per course
✔ Technical support for all Atlassian products
✔ Design and configuration of all Atlassian products
Blue Prism Services
Systemology is a leading Blue Prism partner providing a full suite of services for companies using Blue Prism products that includes license sales and renewal, training, support, design, configuration and projects.
✔ License sales, renewals, and proactive license management
✔ Technical support for all Blue Prism products
✔ Design and configuration of all Blue Prism products
Government Supply Contracts & Security Clearance
We understand that Government agencies and operations often have defined systems and processes under which they can buy from and engage with suppliers.
That’s why Systemology has made the effort to be an approved supplier on a range of Government panels and supply contracts.
We have also invested in our staff in achieving security clearances that are required by security conscious agencies.
Systemology is pleased to be an approved provider on the following Government supply panels and contracts:
✔ Commonwealth of Australia Digital Transformation Agency supply panel for Software Licensing & Services (Category 2 - Commercial off-the-shelf software).
✔ Commonwealth of Australia Buy-ICT Marketplace supplier.
✔ NSW Government Supply Scheme SCM0020 for ICT Services.
✔ NSW Local Government Procurement Panel for IT&C Products, Services & Consulting (LGP115-2)
✔ Whole-of-Victorian-Government eServices Register.
✔ State of South Australia eProjects Panel.
✔ State of South Australia Low Risk ICT Projects Panel.
✔ Systemology consultants hold Government certified security clearances ranging from Baseline all the way to Positive Vetting (PV).
Other Popular Services
Service Now to Jira
Companies using ServiceNow are increasingly questioning the high cost of licensing and administration overhead with the value it delivers. Many are now switching to Jira Service Management. Systemology is highly experienced in the migration of ServiceNow implementations to JSM.
Onboard / Offboard Automation & Orchestration
Transform your end-to-end onboard/offboard process with Blue Prism process bots and orchestration. Integrate to Jira for a complete transformation of a business process that is typically problematic, manual and inefficient.
Jira Server/DC to Cloud Migration
If you are still on Jira Server or using Jira Data Center and wish to move to Jira Cloud, Systemology can migrate your whole system for you.
Order to Cash Transformation
A common start point for business process automation and transformation. Our using of Blue Prism technology and optionally Jira will transform your handling of inbound orders, managing the provisioning process and completing through to invoicing and collections.
Pre-configured ITSM
Our unique FastStart solution is a preconfigured best practice ITSM solution using Jira Service Management, ideally suited to teams wanting an MVP service desk with strong foundations. Its much cheaper than a bespoke solution and so much better than available Jira templates.