JSM Showcase Resources – June 2026
We had another great JSM Showcase event on 10th June 2026 and appreciate all the people who made the effort to join us.
If you missed out and wish to register for the next event, you can do so here.
We presented content of the following topics:
Service Catalogue Best Practice in JSM.
Presented by Matthew Barnier (Systemology Executive Director)
Your service catalogue is often the first thing end users see when they open a JSM portal. How it's structured determines whether people find what they need or give up and email the service desk directly. Mat will walk through the principles of good catalogue design inside JSM: how to organise categories and request types so they reflect how users actually think, how to use forms and conditional logic to collect the right information upfront, and where approval workflows and SLAs should connect to catalogue items. He'll draw on real examples from enterprise and government environments where catalogue sprawl, duplicate request types, and unclear naming have created friction for both end users and agents.
The Atlassian Service Collection: Customer Service Management Projects.
Presented by Mark Edwards (Atlassian Principal Partner Solution Architect) and Josh Mustac (Systemology Senior Consultant)
At our last event we introduced Atlassian's Service Collection, a unified ecosystem for service delivery across IT, HR, Finance and Operations. This time, Josh and Mark will go hands on with Customer Service Management (CSM). You'll see a live demo of CSM in action: how it handles external customer requests, how its workflows differ from JSM's internal service model, and where the two products complement each other in a single Atlassian environment. They'll cover practical setup decisions like when CSM makes sense on its own versus when to run it alongside JSM, and how to avoid common configuration mistakes when organisations try to stretch JSM into customer facing use cases it wasn't designed for.
Atlassian Rovo MCP Server: Overview and Demo.
Presented by Cael Metcalfe (Systemology Senior Consultant)
Atlassian's Rovo MCP Server went generally available in February this year, giving teams a secure way to connect AI tools directly to their Jira and Confluence data. Cael will explain what the MCP server is, how the OAuth 2.1 authentication flow works, and which AI clients are now supported (the list includes Claude, ChatGPT, Cursor, VS Code, and others). The demo will show how to set up the server, connect it to a live Jira instance, and run natural language queries that search for issues, summarise Confluence pages, and create content across projects. If your team is thinking about where AI fits into your Atlassian workflows, this session will give you a grounded, practical starting point.
You can view these presentations below and access your own copy of the decks.
You can download your own copy of these presentation decks using the button below.
