Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...

Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...

We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...

A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...

We had another great JSM Showcase event on 13th August 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: ESM and Non-IT asset management. We recently completed a JSM project for a large Victorian...

We had another great JSM Showcase event on 4th June 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: Data Manager. This is now available in open Beta for all customers, so now is the time to understand...

This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...

Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....

We had another great JSM Showcase event on 19 February 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: The Atlassian System of Work – how you can unlock its value.  Rovo and Atlassian Intelligence...

Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...

We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...

The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...

When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...

Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models.  This handbook provides detailed information on how you can set up your Incident Management process...

Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...

Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams...

Meet your team where they work (not the other way around!)   Remote work puts a big burden on the IT team – especially help desk. Employees regularly turn to Slack or Microsoft Teams to get help, bombarding IT and People Ops with requests scattered across...

Join us for a conversation with Karl Herger from the City of Sydney to hear about his use of Jira Service Management in transforming the operation of the Marketing Communications...