EXCLUSIVELY FOR SYSTEMOLOGY CUSTOMERS, PAST AND PRESENT
The Systemology Customer Briefing Series
Monthly briefings on making enterprise service management work: JSM configuration, AI capability, and much more. Exclusively for Systemology customers, past and present. Thirty minutes per session. Register once and receive an invitation each month.
Monthly
NEW TOPIC EACH SESSION
30
MINUTES EACH
Free
NO COST TO ATTEND
WHY ATTEND
Thirty minutes. One topic. Expert content.
Each session covers one specific topic in depth and runs exactly 30 minutes. Topics cover ESM enablement, AI, innovation, business cases and trending thought leadership. Sessions are run by the same Systemology consultants who work with your team. The examples are drawn from real deployments, real experience.
Register once, attend every session
One registration puts you on the list for every session. A Teams calendar invitation lands each month as dates are set, with no re-registering and no action required.
Exclusively for Systemology customers
Enjoy the benefit of being a present or past Systemology customer. Expert content exclusively for you and your team.
30 minutes
Sessions run online via Microsoft Teams. Thirty minutes, once a month. Join from your desk and get directly applicable answers without the half-day commitment of an in-person event.
MONTHLY FROM JULY 2026
One new topic every month.
Sessions run monthly starting July 2026. Specific dates are confirmed and sent to your calendar each month.
JULY 2026
Session 01
Tue 7th July 11am
How AI Agents Are Changing What Your Service Desk Actually Does
Rovo virtual agents are deflecting Tier-1 load across JSM deployments right now. This session covers what deflection rates look like in practice, how to translate that into hours and headcount capacity, and what an implementation actually involves from start to finish. The framing is operational: ticket volumes, realistic timelines, and what the CIO conversation looks like when you can put numbers behind it.
AI & Automation
AUGUST 2026
Session 02
Tue 4th August 11am
ITSM Compliance in Regulated Industries: What APRA, AI Governance and the Essential 8 Mean for Your JSM Setup
APRA CPS 230 operational resilience requirements are now active. The ASD Essential 8 maturity model is tightening. AI governance frameworks are moving fast in financial services and government. This session maps current JSM configurations to those frameworks and identifies where most organisations have gaps they do not yet know about. The angle is practical: here is what is changing, here is what it means for your configuration, here is where to act first.
Compliance & Governance
SEPTEMBER 2026
Session 03
Tue 1st September 11am
Enterprise Service Management: Getting More Departments on JSM Without Starting from Scratch
Extending an existing JSM implementation to HR, legal, or facilities is substantially less work than most IT managers expect. This session walks through the path with real configuration examples and explains where AI-assisted request routing and AI-generated knowledge articles make the expansion case stronger. If you have adjacent departments still running on email and spreadsheets, this session covers exactly what moving them looks like.
ESM Expansion
OCTOBER 2026
Session 04
Tue 6th October 11am
Asset Intelligence for Operational Industries: Why Your CMDB Is the Most Valuable Thing You're Not Using
AI-driven incident triage in JSM depends directly on CMDB quality. Most organisations know their CMDB data is unreliable. This session explains why it stays that way and how AI changes the equation. The session walks through a specific operational scenario: what happens when a critical asset fails in an environment with accurate CMDB data versus one without it. The gap is obvious. The remediation path is well-defined and scoped.
CMDB & Asset Management
NOVEMBER 2026
Session 05
Tue 3rd November 11am
What Your JSM Data Is Telling You: Using AI Analytics to Drive Continuous Improvement
After 12 to 18 months on JSM, most organisations have accumulated meaningful operational data they are not using. This session covers AI-assisted analytics in JSM: surfacing ticket trends, identifying problem patterns before they escalate to major incidents, and building the business case for the next phase of investment. The session includes a worked example: a realistic ticket volume, run through JSM analytics, with two or three patterns surfaced that manual reporting would have missed.
Analytics & Reporting
Everything you need. Nothing you don't.
• 30 minutes per session. Sessions start on time and end on time.
• Online via Microsoft Teams. No travel, no venue, join from your desk.
• One registration covers every session. Teams invitations sent each month as dates are confirmed.
• Live Q&A at the close of each session. Specific questions welcome.
• Exclusively for Systemology customers.
REGISTER
Join the series
One registration puts you on the list for every session. You'll receive a Teams calendar invitation each month as dates are confirmed.