Managing Jira service projects Live Team Training
Quickly resolve customer requests
An expert instructor will teach your team how to set up and manage a service desk.
Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.
This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.
If your team is solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But, if they’re also responsible for setting up Jira company-wide, they should first complete Jira administration part 1 Cloud or have equivalent experience.
After this course, your team will be able to:
Configure and brand your customer portal
Create queues and SLAs for your service team
Use a linked knowledge base
Add participants to your service project
Automate common tasks
Create and administer service projects
