Make your ServiceNow renewal decision with a costed plan to move to Jira Service Management
The renewal date is when the cost of staying and the risk of leaving are decided together. Systemology gives IT leaders both answers: a like-for-like cost comparison against Jira Service Management (JSM) and a migration plan built back from the renewal date, delivered by the Sydney team that runs the move.
A ServiceNow renewal commits budget and operating model for another term
The renewal brings two questions forward: what the platform costs to license and run, and whether a heavily customised instance still matches how your teams work.
Renewal quotes keep rising
The renewal quote is where the full cost of staying becomes visible. It can bring higher unit prices, annual uplift clauses and AI features priced into higher editions. The decision pack sets your actual quote beside the Jira Service Management equivalent.
Change depends on specialists
ServiceNow requires dedicated specialist resources to maintain. Jira Service Management is designed for internal teams to own, so a new request type, workflow or report is a configuration task your administrators can perform.
Customisation carried through every upgrade
Years of business rules and scripts make each platform upgrade a project. Clients moving to Jira Service Management ask for a build as close to standard as practical, so that customisation stops accumulating.
Atlassian is often already in use
Many organisations already run Jira and Confluence. Moving service management onto the same platform puts IT, HR and other service teams beside the delivery teams they work with, under one Atlassian subscription billed in Australian dollars.
Find out what your renewal would cost on Jira Service Management before you sign it.
Request a renewal decision pack →The risk is the migration, against a date that does not move
A CIO who is ready to leave still has to be confident that every record arrives intact and that the service desk keeps running. Across the ServiceNow migrations we have delivered, the difficulty sits in four places, and our method is built around them.
Links between records
ServiceNow records point to users, groups, configuration items and parent records through system identifiers. We carry those references across, so migrated tickets still connect to the people and assets they belong to.
Attachments
ServiceNow offers no bulk attachment export, so each file is drawn through the Attachment API on its own. We run that extraction in parallel with checkpoints, ahead of cutover.
Deciding what moves
Each business rule, script and custom field is classified: carried into Jira Service Management, replaced by a standard Jira Service Management feature, or retired with ServiceNow. Historic records not needed in live operation can go to a linked archive.
Throughput
The rate ServiceNow releases data and the rate Atlassian accepts it set the migration window. A trial extraction in discovery measures it, and the plan is built from that figure.
Talk to us at least six months before your ServiceNow renewal
Duration depends on record volume, modules and integrations. Six months gives time to compare costs, measure your data and migrate in stages before the renewal falls due. Larger estates start earlier.
- DecideLike-for-like cost comparison and migration approach, ready for the business case
- DiscoverConfiguration extraction, data profiling and a trial extraction to measure throughput
- DesignField mapping, retention by record class and the service design in Jira Service Management
- MigrateAttachments and history moved in stages while ServiceNow stays live
- Cut over before renewalOpen and recent work moved, reconciled and live on Jira Service Management
Renewal within the next 12 months? Start the comparison now.
Request a renewal decision pack →Both clients were live on Jira Service Management before their ServiceNow renewal
Mallesons moved its IT service desk from ServiceNow to Jira Service Management in time for the ServiceNow renewal. Systemology designed and configured the service and migrated the ITSM and project data, and agents moved to Jira Service Management without disruption to service.
- All data migrated without error, including about 60,000 asset records
- Knowledge base articles, reports and the request catalogue carried across
Achmea needed its IT and HR requests out of ServiceNow before the subscription renewed. The migration was complete in time, and Achmea cancelled ServiceNow at renewal.
- All data migrated without error, about 30,000 records
- Delivered as a fixed-price engagement, scoped from a sample export
- Atlassian subscriptions moved to annual billing in Australian dollars through Systemology
We can arrange a private conversation with a client who has made the same move.
Request a renewal decision pack →A decision pack built on your own numbers
Jira Service Management now covers the same core service management use cases as ServiceNow. The cost gap varies by environment, so we build the comparison for yours.
Send us your renewal date, agent numbers and the ServiceNow modules you use. We return a pack your CIO can take to the business case, and we walk your team through it.
What the pack contains
- Licence comparison between your ServiceNow subscription and the matching Jira Service Management plan
- Running cost comparison, including the administration effort each platform needs
- Migration approach and indicative effort, as a fixed price where the data allows
- A timeline worked back from your renewal date
Packaged migration apps and enterprise ServiceNow estates
Marketplace migration apps suit small, standard migrations. Larger estates meet the capacity limits Atlassian applies to every app on its cloud platform, and a fixed mapping model meets the edges of years of custom fields. Systemology migrates with a specially developed ETL process that our engineers adapt to your instance, and it runs outside the shared app quota.
Show the Atlassian platform limits behind this comparison
Points per hour, shared
Since 2 March 2026, Forge, Connect and OAuth apps on Jira Cloud start in a Global Pool: one hourly allowance shared across every customer running that app.
No capacity on demand
A per-tenant quota is assigned to an app only after an Atlassian review. Capacity cannot be bought for the week of a cutover.
Async events per minute
Forge background work is capped at 500 events per minute, with 200 KB per push request.
Working disk per function
Each Forge function has 512 MB of temporary disk and a 5 MB invocation payload, which constrains large attachment sets.
Sources: Atlassian developer documentation on Jira Cloud rate limiting, Forge async events limits and Forge invocation limits, checked October 2026.
Australia's most specialised Jira Service Management consultancy
Both platforms understood
More than 90% of our delivery work is Jira Service Management and ITSM. Before Systemology, our team delivered service management on ServiceNow and BMC Remedy, so we know the platform you are leaving as well as the one you are moving to.
Enterprise and government grade
Consultants hold security clearances from Baseline to Positive Vetting, and we sit on Commonwealth and state government supply panels.
One Australian team
All delivery is performed by Systemology staff in Sydney, and your data is accessed only from Australia.
The same engineers after go-live
Annual managed services keep the engineers who built your Jira Service Management service on the platform, with planned capacity for improvement after cutover.
ServiceNow to Jira Service Management migration FAQ
When should we start planning?
At least six months before your ServiceNow renewal date. That allows time for the cost comparison, a measured trial extraction and a staged migration. Estates with several modules, integrations or large attachment stores start earlier.
How long does the migration take?
It depends on record volume, attachment size, modules and integrations in scope. A focused data migration into a standard Jira Service Management project is considerably shorter than a multi-module programme. We measure throughput early and build the plan back from your renewal date.
Can we keep access to ServiceNow after cutover?
Yes. Some clients keep ServiceNow on a short monthly term for read access to the old records while their teams settle into Jira Service Management. Others cancel at renewal. Records not needed in live operation can also go to a linked archive outside Jira Service Management.
Can the migration be fixed price?
Yes. Where a sample export gives enough detail, we scope the data migration as a fixed price. For larger estates, discovery and design are fixed price, and the build is restated as a fixed price from the signed design.
Do attachments and audit history come across?
Attachments migrate with their records. Audit history is treated by record class: where regulatory or investigation traceability requires it, history stays queryable on the migrated work item, and elsewhere it can sit in a linked read-only archive.
Will our agents work the same way in Jira Service Management?
Agents keep the outcomes they rely on, and some screens and steps will differ. Where a ServiceNow process depends on a feature Jira Service Management handles differently, we redesign it with request types, forms and automation, and agree the design with your team before build.
Can Systemology supply the Atlassian licences?
Yes. As an Atlassian Gold Partner we supply annual Atlassian Cloud subscriptions billed in Australian dollars on 30-day account terms.
Still weighing the renewal, or already decided to move?
Choose the option below that fits where you are. Each request reaches the migration team directly, and we reply within one business hour to arrange a time.
STILL DECIDING
Request a renewal decision pack
A like-for-like cost comparison against Jira Service Management and a migration plan worked back from your renewal date, ready for your business case.
ALREADY DECIDED TO MIGRATE
Request a migration planning meeting
Meet a migration specialist to work through your instance, data volumes, integrations and renewal date, and and talk through what discovery would involve.
Not ready to talk yet? Register for a JSM Showcase event and see Jira Service Management running live.