Atlassian incident management essentials

Jira Service Management
Written By

Quickly resolve major incidents

An expert instructor will guide you as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.

You will learn how to set up teams and services and integrate tools for effective incident management. You'll walk through the lifecycle of a major incident and explore incident management best practices, including a post-incident review (PIR).

You will also get hands-on experience setting up and using Jira Service Management and you'll practice resolving incidents with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.

Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

After this course, your team will be able to:

  • List the stages of a major incident
  • Create an ITSM project
  • Set up the teams that will handle incidents
  • Set up services
  • Integrate other Atlassian and third-party tools

This course is designed for anyone who sets up projects in Jira Service Management, such as service project administrators and Jira administrators. It's also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Before taking this course, you should complete Managing Jira service projects or be familiar with the topics covered in it, such as queues, request types, and the customer portal.

Course modules

  • Course overview
  • Introduction to incident management
  • Setting up your teams
  • Setting up your services & integrating tools
  • The lifecycle of a major incident
  • Best practices for incident management

Duration: 4 h

Systemology is an accredited Atlassian Learning training partner. We deliver this course as dedicated team training, face to face in Sydney or online, for groups from two people upward. Send an enquiry to book.