Managing Jira service projects

Jira Service Management
Written By

Quickly resolve customer requests

An expert instructor will teach you how to set up and manage a service desk.

You will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. You will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

After this course, your team will be able to:

  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If you are solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But, if you are also responsible for setting up Jira company-wide, you should first complete Jira administration part 1 or have equivalent experience.

Course modules

  • Course overview
  • Creating a service project
  • Requests and queues
  • Configuring SLAs
  • Using a knowledge base
  • Customizing your service project channels
  • Adding users to your service project
  • Automating your service project

Duration: 8 h

Systemology is an accredited Atlassian Learning training partner. We deliver this course as dedicated team training, face to face in Sydney or online, for groups from two people upward. Send an enquiry to book.