JSM space admin: Configure request types, queues, SLAs, and channels

Jira Service Management
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Deliver a well-configured service space

In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.

This is the second course in the series. In this course, you'll learn how to:

The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time. Each team member gets a safe, hands-on sandbox environment.

After this course, your team will be able to:

  • Build and configure request types
  • Configure queues to help agents triage and prioritize incoming work
  • Configure, customize, and monitor SLAs so teams can set service expectations and track performance
  • Configure request channels
  • Troubleshoot common email intake problems
  • Customize and test customer notifications

This course is designed for beginner Jira Service Management space admins.

Before taking this course, your team should take JSM space admin: Explore space settings and configure access or have equivalent knowledge.

Course modules

  • Build request types and the portal
  • Configure queues for agent triage
  • Configure service-level agreements (SLAs)
  • Set up request channels and notifications

Duration: 6 h 30 min

Systemology is an accredited Atlassian Learning training partner. We deliver this course as dedicated team training, face to face in Sydney or online, for groups from two people upward. Send an enquiry to book.