Managing and Maximising Automation in JSM

ITSMReportJira Service Management
Written By Cael Metcalfe

Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to understand how to manage your automations and make the most of them without hitting your limits.

Systemology has recently delivered a presentation on this topic and the slide deck can be accessed below. You can also view a recording of the presentation at our YouTube channel here.

Cael Metcalfe

Cael Metcalfe is a Consultant at Systemology, designing and delivering Jira Service Management for enterprise and government clients. He brings a deep services background, including over seven years at ITSM vendor SysAid and implementation roles in payments at Adyen and Payment Express, which sharpens how he extends JSM to meet unusual requirements.

https://www.linkedin.com/in/cael-metcalfe-b577b37b/
Previous

JSM Project Design Options
Next

Incident Management Handbook