What your JSM data is telling you. Systemology Customer Briefing Series - October 2026
Most JSM reports show ticket volume, SLA percentage and backlog. Leadership asks why incidents keep happening and what they cost. We walk through two patterns standard reports miss: incidents that follow changes, and SLA breaches hidden inside a healthy average. Download the self check to test your own data.
JSM Showcase Resources – Sept 2026
We had another great JSM Showcase event. Access presentations and content here.
How AI agents are changing your service desk - Systemology Customer Briefing Series - July 2026
Our first Systemology customer briefing webinar series launched this month with the topic - How AI agents are changing what your service desk actually does. Read more and access resources.
JSM Showcase Resources – June 2026
We had another great JSM Showcase event. Access presentations and content here.
JSM Showcase Resources – February 2026
We had another great JSM Showcase event. Access content and presentations here.
Migrating Opsgenie to JSM
Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...
Comparing ServiceNow to Jira Service Management: Enterprise Asset Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Advanced CMDB with Jira Service Management – Unleash your business processes
Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...
JSM Showcase Resources – November 2025
We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...
Migrating Legal Services Firm from ServiceNow to Jira Service Management
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...
JSM Showcase Resources – August 2025
We had another great JSM Showcase event. Access content here.
JSM Showcase Resources – June 2025
We had another great JSM Showcase event. Access content here.
Using Jira to Support a NIST 2 Compliance Framework
This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...
How to Master Data Governance – the Smart Way
Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....
JSM Showcase Resources – February 2025
We had another great JSM Showcase event on 19 February 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: The Atlassian System of Work – how you can unlock its value. Rovo and Atlassian Intelligence...
The Secret to JSM Asset Discovery Success
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
Jira Service Management Showcase Event – September 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
The IT asset management (ITAM) approach
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
JSM Project Design Options
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
Managing and Maximising Automation in JSM
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...