Conversational ticketing with Jira Service Management
Meet your team where they work (not the other way around!)
Remote work puts a big burden on the IT team – especially help desk.
Employees regularly turn to Slack or Microsoft Teams to get help, bombarding IT and People Ops with requests scattered across DMs and various channels, without an efficient way to track and manage them. Used to other digital services and experiences, employees expect fast assistance and resolution. That’s where conversational ticketing with Jira Service Management comes in.
Take a look at how one large tech company dramatically simplified and improved its help desk support for remote employees, automated workflows, and resolved requests faster by integrating Jira Service Management with Slack.
