Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams are lean.
John Mustac co-founded Systemology in 2012 and leads its sales and marketing. Before Systemology he spent nearly two decades in technology sales and marketing leadership, across senior sales, strategic alliance and management at some of Australia's leading technology companies. He now helps Australian enterprise and government organisations adopt Jira Service Management to run their IT and service operations, and hosts Systemology's JSM showcase series for IT leaders. He writes regularly on ITSM, enterprise service management, and the shift to agentic AI through Atlassian Rovo and Claude.
