JSM Showcase Resources – February 2025

Jira Service ManagementJiraTutorial
Written By John Mustac

We had another great JSM Showcase event on 19 February 2025 and appreciate all the people who made the effort to join us.

We presented content of the following topics:

  • The Atlassian System of Work – how you can unlock its value. 

  • Rovo and Atlassian Intelligence – what are they and how you can leverage them in JSM. 

  • Advanced automation logging in JSM – a must for anyone using automation. 

  • Advanced JSM reporting with JSM – how to unlock the power of Power BI. 

You can download your own copy of these presentations using the button below.

We will also be posting recordings of the sessions to our  YouTube channel here so make sure you subscribe to get notified when it becomes available. 

John Mustac

John Mustac co-founded Systemology in 2012 and leads its sales and marketing. Before Systemology he spent nearly two decades in technology sales and marketing leadership, across senior sales, strategic alliance and management at some of Australia's leading technology companies. He now helps Australian enterprise and government organisations adopt Jira Service Management to run their IT and service operations, and hosts Systemology's JSM showcase series for IT leaders. He writes regularly on ITSM, enterprise service management, and the shift to agentic AI through Atlassian Rovo and Claude.

https://www.linkedin.com/in/jmustac/
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