Realising ESM’s Advantages for Small and Medium-Sized Businesses

ITSMJira Service ManagementReport
Written By Cael Metcalfe

Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM).

ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities management, human resources, legal, and finance.

With ESM, organisations can leverage their institutional knowledge of ITSM and apply it more widely to promote a service-oriented, value-centered culture. Despite the name, ESM can be as valuable to small and medium-sized businesses as it is to large enterprises.

Access this free report to learn more about how ESM supports smaller businesses and how Jira Service Management can help your organisation reap its benefits.

Cael Metcalfe

Cael Metcalfe is a Consultant at Systemology, designing and delivering Jira Service Management for enterprise and government clients. He brings a deep services background, including over seven years at ITSM vendor SysAid and implementation roles in payments at Adyen and Payment Express, which sharpens how he extends JSM to meet unusual requirements.

https://www.linkedin.com/in/cael-metcalfe-b577b37b/
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