Migrating Legal Services Firm from ServiceNow to Jira Service Management
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows, and slow turnaround for change requests. Leadership identified the need for a more agile, cost-effective platform that would empower internal IT teams and provide a better experience for staff across the firm.
This case study profiles the client journey and requirements, along with how Systemology delivered a best in class solution, demonstrating how any business can confidently move off ServiceNow and enjoy a better experince at lower cost using Jira Service Management. Contact Systemology to discuss your requirements today.
