Managing Jira service projects
An expert instructor will teach you how to set up and manage a service desk. You will learn how to create a service desk for your customers and how to…
Atlassian service request management essentials
An expert instructor will teach you how to set up and configure Jira Service Management for the ITSM practice of service request management. You will…
Atlassian incident management essentials
An expert instructor will guide you as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools…
Asset management essentials in Jira Service Management
An expert instructor will teach you how to effectively manage your organization's enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB…
Advanced asset management in Jira Service Management
An expert instructor will teach you how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira…
JSM space admin: Explore space settings and configure access
Set up a Jira Service Management space, add agents and collaborators, manage organisations, and configure access. First of two courses.
JSM space admin: Configure request types, queues, SLAs, and channels
Build request types, configure queues for triage, set and monitor SLAs, and configure request channels in Jira Service Management.
Automate work in Jira
In this course, an expert instructor will teach your team how to set Jira up to automatically respond to events and changes without anyone on your team…
Design and standardize Jira workflows
In this course, an expert instructor will teach your team how to build workflows that reflect the way your teams actually work. In this course, you'll…
Jira app admin: Configure permissions and global settings
Understand Jira admin roles, configure global Jira Cloud settings and permissions, and create and manage space roles. First of three courses.
Jira app admin: Standardize a site with schemes
Build work type, field, and screen schemes, create global custom fields, and standardise a Jira Cloud site so spaces stay consistent.
Jira app admin: Effectively govern a site
Create space templates, archive and delete spaces, build and troubleshoot notification schemes, and govern a Jira Cloud site at scale.