Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...

We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...

The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...

When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...

Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models.  This handbook provides detailed information on how you can set up your Incident Management process...

Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...

In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...

Join us for a conversation with Varsha Agarwal, Senior Project Manager at the University of Technology Sydney regarding their recent Atlassian server to cloud...

Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams...

Meet your team where they work (not the other way around!)   Remote work puts a big burden on the IT team – especially help desk. Employees regularly turn to Slack or Microsoft Teams to get help, bombarding IT and People Ops with requests scattered across...

This report provides detailed information on how to approach scaling your DevOps operation. Written in an easy-to-read format, it provides a useful action plan that you can start on right away. Request this report using the button below and we’ll send this to...

Case Study Jira Service Management FINSIA chose Jira Service Management and Systemology to implement an ITIL compliant service desk solution for its IT team. Read more about why and what was achieved.   DETAILS Company Name: FINSIA Date: Q4 2020 Website:...

Join us for a conversation with Karl Herger from the City of Sydney to hear about his use of Jira Service Management in transforming the operation of the Marketing Communications...

As companies compete to acquire and retain customers in today’s fast-moving world, Marketing’s capability to execute campaigns with fast cycles and increasing agility is critical to an organisation’s success. As a consequence, marketing teams are feeling this pressure...