The IT asset management (ITAM) approach
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
JSM Project Design Options
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
Managing and Maximising Automation in JSM
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
Incident Management Handbook
Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models. This handbook provides detailed information on how you can set up your Incident Management process...
Realising ESM’s Advantages for Small and Medium-Sized Businesses
Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...
Comparing ServiceNow to Jira Service Management: Enterprise Service Level Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Are you using ServiceNow? It’s time to save money and change to Jira Service Management
In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...
Comparing ServiceNow to Jira Service Management: ESM Process Workflow
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
Customer Interview – UTS server to cloud migration
Join us for a conversation with Varsha Agarwal, Senior Project Manager at the University of Technology Sydney regarding their recent Atlassian server to cloud...
Customer Interview – Jira supports small organisations
Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams...
Conversational ticketing with Jira Service Management
Meet your team where they work (not the other way around!) Remote work puts a big burden on the IT team – especially help desk. Employees regularly turn to Slack or Microsoft Teams to get help, bombarding IT and People Ops with requests scattered across...
A Beginner’s Guide to Scaling DevOps
This report provides detailed information on how to approach scaling your DevOps operation. Written in an easy-to-read format, it provides a useful action plan that you can start on right away. Request this report using the button below and we’ll send this to...
FINSIA chooses Jira Service Management
Case Study Jira Service Management FINSIA chose Jira Service Management and Systemology to implement an ITIL compliant service desk solution for its IT team. Read more about why and what was achieved. DETAILS Company Name: FINSIA Date: Q4 2020 Website:...
Customer Interview – Jira Service Management transforms Marketing Team
Join us for a conversation with Karl Herger from the City of Sydney to hear about his use of Jira Service Management in transforming the operation of the Marketing Communications...
Transformation for Marketing Operations
As companies compete to acquire and retain customers in today’s fast-moving world, Marketing’s capability to execute campaigns with fast cycles and increasing agility is critical to an organisation’s success. As a consequence, marketing teams are feeling this pressure...