What your JSM data is telling you. Systemology Customer Briefing Series - October 2026
Most JSM reports show ticket volume, SLA percentage and backlog. Leadership asks why incidents keep happening and what they cost. We walk through two patterns standard reports miss: incidents that follow changes, and SLA breaches hidden inside a healthy average. Download the self check to test your own data.
Is your service desk audit ready? Systemology Customer Briefing Series - August 2026
Three governance frameworks moved in the last twelve months, and your service desk is holding the evidence for all of them. This governance briefing maps Jira Service Management (JSM) against CPS 230, the Essential Eight, and APRA's new expectations for AI governance, then sets out where the real gaps sit. Download the deck and bring it to your next risk or audit committee conversation.
Executive Briefing for Healthcare IT, Operations & Clinical Engineering
Most healthcare organisations don’t have true control over their medical assets, they’re operating through workarounds that introduce risk, cost and inefficiency. This executive briefing outlines where those issues are building and how leading providers are moving to a more structured, unified approach using Jira Service Management Assets.
Download the briefing to see where traditional approaches fall short, the risks most teams overlook, and what a modern asset management model looks like in practice.
Executive Insights Report: Strategies for Cloud and AI Transformation
Cloud and AI transformation is no longer optional. It is now the baseline for enterprise competitiveness.
Atlassian’s 2025 Executive Insights Report, developed in collaboration with AWS, confirms that cloud adoption is accelerating across every major business function, with AI now emerging as one of the strongest drivers of migration decisions.
The report highlights measurable outcomes already being achieved, including stronger scalability, improved reliability, faster execution, and major gains in cross functional collaboration. It also makes one message clear: organisations that delay cloud modernisation will struggle to unlock AI value, reduce inefficiency, and keep pace with market expectations.
Download the full report to see the data, the benchmarks, and the practical strategies enterprise leaders are using to turn cloud investment into real business impact.
AI Adoption Fails Without Leadership
Most enterprises rolling out generative AI stall on trust, culture, integration and unclear direction. This guide puts the cost of poor collaboration at 25 billion lost work hours a year, and sets out four actions for leaders: build trust through security and transparent policy, remove cultural and technical barriers early, target high-return use cases in engineering, IT operations and knowledge management, and set measurable goals for cross-team knowledge sharing. Download it to plan a rollout that starts small and scales on proven value
Are you still paying for cloud licences in US dollars with your credit card?
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...
Migrating Legal Services Firm from ServiceNow to Jira Service Management
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...
Using Jira to Support a NIST 2 Compliance Framework
This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...
How to Master Data Governance – the Smart Way
Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....
Jira Service Management Showcase Event – September 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
Incident Management Handbook
Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models. This handbook provides detailed information on how you can set up your Incident Management process...
Comparing ServiceNow to Jira Service Management: Enterprise Service Level Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Are you using ServiceNow? It’s time to save money and change to Jira Service Management
In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...
Comparing ServiceNow to Jira Service Management: ESM Process Workflow
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
Customer Interview – UTS server to cloud migration
Join us for a conversation with Varsha Agarwal, Senior Project Manager at the University of Technology Sydney regarding their recent Atlassian server to cloud...
Customer Interview – Jira supports small organisations
Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams...
Conversational ticketing with Jira Service Management
Meet your team where they work (not the other way around!) Remote work puts a big burden on the IT team – especially help desk. Employees regularly turn to Slack or Microsoft Teams to get help, bombarding IT and People Ops with requests scattered across...
A Beginner’s Guide to Scaling DevOps
This report provides detailed information on how to approach scaling your DevOps operation. Written in an easy-to-read format, it provides a useful action plan that you can start on right away. Request this report using the button below and we’ll send this to...
FINSIA chooses Jira Service Management
Case Study Jira Service Management FINSIA chose Jira Service Management and Systemology to implement an ITIL compliant service desk solution for its IT team. Read more about why and what was achieved. DETAILS Company Name: FINSIA Date: Q4 2020 Website:...
Customer Interview – Jira Service Management transforms Marketing Team
Join us for a conversation with Karl Herger from the City of Sydney to hear about his use of Jira Service Management in transforming the operation of the Marketing Communications...