Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...

This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...

Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...

The race to digital by today’s modern organisations is just the start of the wider business world reinvention. Far from being a one-off project with a set beginning, middle and an end, digital transformation is about building an embedded infrastructure that enables continual change and improvement.

We recently held a webinar in partnership with Blue Prism to showcase the use of Blue Prism Agentic-Ai technology in extending the capability of Jira to automate cross-organisational business processes, like staff onboard/offboard. A recording of the webinar is...

At our recent webinar in partnership with Blue Prism we demonstrated how a common manual business process can be completely automated using JSM and Blue Prism. This example is typically not tackled by IT teams due to the complexity of attempting this wholly within a...

At our recent webinar in partnership with Blue Prism to showcase the use of Blue Prism Agentic-Ai technology in extending the capability of Jira, we had the pleasure of Graham Bass, CFO at Cambridge Clothing, talking through their journey in first using Blue Prism and...

We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...

A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...

We had another great JSM Showcase event on 13th August 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: ESM and Non-IT asset management. We recently completed a JSM project for a large Victorian...

We had another great JSM Showcase event on 4th June 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: Data Manager. This is now available in open Beta for all customers, so now is the time to understand...

This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...

We’re proud to announce a powerful new partnership between Systemology and SS&C Blue Prism – combining our deep expertise in IT service management with one of the world’s leading intelligent automation platforms. Together, we’re delivering tailored automation...

Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....

We had another great JSM Showcase event on 19 February 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: The Atlassian System of Work – how you can unlock its value.  Rovo and Atlassian Intelligence...

A business that isn’t continually evolving with market changes is in danger of becoming irrelevant. There’s no guarantee that what worked yesterday will work tomorrow. That’s why smart businesses and business leaders are implementing business process management (BPM) as part of their technology infrastructure.