Executive Briefing for Healthcare IT, Operations & Clinical Engineering
Most healthcare organisations don’t have true control over their medical assets, they’re operating through workarounds that introduce risk, cost and inefficiency. This executive briefing outlines where those issues are building and how leading providers are moving to a more structured, unified approach using Jira Service Management Assets.
Download the briefing to see where traditional approaches fall short, the risks most teams overlook, and what a modern asset management model looks like in practice.
JSM Showcase Resources – February 2026
We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...
Executive Insights Report: Strategies for Cloud and AI Transformation
Cloud and AI transformation is no longer optional. It is now the baseline for enterprise competitiveness.
Atlassian’s 2025 Executive Insights Report, developed in collaboration with AWS, confirms that cloud adoption is accelerating across every major business function, with AI now emerging as one of the strongest drivers of migration decisions.
The report highlights measurable outcomes already being achieved, including stronger scalability, improved reliability, faster execution, and major gains in cross functional collaboration. It also makes one message clear: organisations that delay cloud modernisation will struggle to unlock AI value, reduce inefficiency, and keep pace with market expectations.
Download the full report to see the data, the benchmarks, and the practical strategies enterprise leaders are using to turn cloud investment into real business impact.
AI Adoption Fails Without Leadership
AI is moving fast across the enterprise, yet most organisations struggle to turn interest into meaningful adoption. The challenge is rarely the technology itself. It is trust, culture, governance, and a lack of clear executive direction.
In An Executive’s Guide to AI-Powered Teamwork, Atlassian lays out a practical leadership framework for implementing generative AI in a way that drives measurable impact. The guide focuses on building trust through strong security controls, removing cultural and technical barriers early, prioritising high ROI use cases, and setting clear targets to ensure adoption delivers outcomes.
A key enabler highlighted in the report is Rovo. By securely connecting knowledge across Atlassian platforms and other SaaS applications, Rovo allows teams to access relevant information instantly while maintaining enterprise-grade security. The result is faster decision-making, reduced context switching, and improved collaboration at scale.
For leaders serious about moving beyond AI experimentation and into structured, responsible deployment, this guide provides a practical blueprint.
Migrating Opsgenie to JSM
Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...
Comparing ServiceNow to Jira Service Management: Enterprise Asset Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Are you still paying for cloud licenses in US dollars with your credit card!
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...
Advanced CMDB with Jira Service Management – Unleash your business processes
Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...
Unlocking Seamless Staff Onboarding and Offboarding
This brief explores the current state of play, highlighting IT’s automation achievements and uncovering a powerful, untapped opportunity to extend end-to-end process automation across the entire organisation.
Systemology / SS&C Blue Prism Partnership Announcement
We’re proud to announce a powerful new partnership between Systemology and SS&C Blue Prism – combining our deep expertise in IT service management with one of the world’s leading intelligent automation platforms.
Business Process Management
A business that isn’t continually evolving with market changes is in danger of becoming irrelevant. There’s no guarantee that what worked yesterday will work tomorrow. That’s why smart businesses and business leaders are implementing business process management (BPM) as part of their technology infrastructure.
Intelligent Automation
The race to digital by today’s modern organisations is just the start of the wider business world reinvention. Far from being a one-off project with a set beginning, middle and an end, digital transformation is about building an embedded infrastructure that enables continual change and improvement.
Webinar: From Jira to Agentic AI-Driven Automation
We recently held a webinar in partnership with Blue Prism to showcase the use of Blue Prism Agentic-Ai technology in extending the capability of Jira to automate cross-organisational business processes, like staff onboard/offboard. A recording of the webinar is...
Demonstration: Automating the Customer Onboarding Process with JSM and Blue Prism
At our recent webinar in partnership with Blue Prism we demonstrated how a common manual business process can be completely automated using JSM and Blue Prism. This example is typically not tackled by IT teams due to the complexity of attempting this wholly within a...
Webinar: The Business Case for Robotic Process Automation
At our recent webinar in partnership with Blue Prism to showcase the use of Blue Prism Agentic-Ai technology in extending the capability of Jira, we had the pleasure of Graham Bass, CFO at Cambridge Clothing, talking through their journey in first using Blue Prism and...
JSM Showcase Resources – November 2025
We had another great JSM Showcase event on 5th November 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: JSM vs ServiceNow & Migration Strategies. More companies are choosing to switch from ServiceNow...
Migrating Legal Services Firm from ServiceNow to Jira Service Management
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...
JSM Showcase Resources – August 2025
We had another great JSM Showcase event on 13th August 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: ESM and Non-IT asset management. We recently completed a JSM project for a large Victorian...
JSM Showcase Resources – June 2025
We had another great JSM Showcase event on 4th June 2025 and appreciate all the people who made the effort to join us. We presented content of the following topics: Data Manager. This is now available in open Beta for all customers, so now is the time to understand...
Using Jira to Support a NIST 2 Compliance Framework
This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...