What your JSM data is telling you. Systemology Customer Briefing Series - October 2026
Most JSM reports show ticket volume, SLA percentage and backlog. Leadership asks why incidents keep happening and what they cost. We walk through two patterns standard reports miss: incidents that follow changes, and SLA breaches hidden inside a healthy average. Download the self check to test your own data.
Is your service desk audit ready? Systemology Customer Briefing Series - August 2026
Three governance frameworks moved in the last twelve months, and your service desk is holding the evidence for all of them. This governance briefing maps Jira Service Management (JSM) against CPS 230, the Essential Eight, and APRA's new expectations for AI governance, then sets out where the real gaps sit. Download the deck and bring it to your next risk or audit committee conversation.
Executive Briefing for Healthcare IT, Operations & Clinical Engineering
Most healthcare organisations don’t have true control over their medical assets, they’re operating through workarounds that introduce risk, cost and inefficiency. This executive briefing outlines where those issues are building and how leading providers are moving to a more structured, unified approach using Jira Service Management Assets.
Download the briefing to see where traditional approaches fall short, the risks most teams overlook, and what a modern asset management model looks like in practice.
Executive Insights Report: Strategies for Cloud and AI Transformation
Cloud and AI transformation is no longer optional. It is now the baseline for enterprise competitiveness.
Atlassian’s 2025 Executive Insights Report, developed in collaboration with AWS, confirms that cloud adoption is accelerating across every major business function, with AI now emerging as one of the strongest drivers of migration decisions.
The report highlights measurable outcomes already being achieved, including stronger scalability, improved reliability, faster execution, and major gains in cross functional collaboration. It also makes one message clear: organisations that delay cloud modernisation will struggle to unlock AI value, reduce inefficiency, and keep pace with market expectations.
Download the full report to see the data, the benchmarks, and the practical strategies enterprise leaders are using to turn cloud investment into real business impact.
AI Adoption Fails Without Leadership
Most enterprises rolling out generative AI stall on trust, culture, integration and unclear direction. This guide puts the cost of poor collaboration at 25 billion lost work hours a year, and sets out four actions for leaders: build trust through security and transparent policy, remove cultural and technical barriers early, target high-return use cases in engineering, IT operations and knowledge management, and set measurable goals for cross-team knowledge sharing. Download it to plan a rollout that starts small and scales on proven value
Comparing ServiceNow to Jira Service Management: Enterprise Asset Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Are you still paying for cloud licences in US dollars with your credit card?
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...
Migrating Legal Services Firm from ServiceNow to Jira Service Management
A leading Australian legal services firm, with thousands of staff and operations across multiple offices, sought to modernise its IT service delivery. The organisation had been operating on ServiceNow but faced rising costs, inflexibility in tailoring workflows,...
Using Jira to Support a NIST 2 Compliance Framework
This guide outlines how Jira can be configured to align with NIST 2 compliance requirements through custom workflows, automation, and advanced reporting.It details integration strategies with SIEM, GRC, and analytics platforms to support structured cybersecurity...
How to Master Data Governance – the Smart Way
Effective data governance ensures accuracy, security, and compliance. This guide breaks down the essentials; from defining roles to setting policies, while showing how Jira streamlines governance with workflow automation, compliance tracking, and issue management....
The Secret to JSM Asset Discovery Success
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
Jira Service Management Showcase Event – September 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
The IT asset management (ITAM) approach
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
JSM Project Design Options
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
Managing and Maximising Automation in JSM
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
Incident Management Handbook
Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models. This handbook provides detailed information on how you can set up your Incident Management process...
Realising ESM’s Advantages for Small and Medium-Sized Businesses
Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...
Comparing ServiceNow to Jira Service Management: Enterprise Service Level Management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
Are you using ServiceNow? It’s time to save money and change to Jira Service Management
In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...
Comparing ServiceNow to Jira Service Management: ESM Process Workflow
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...